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What is the El Paso Electric Energy Wise Savings Program?

The Energy Wise Savings Program encourages customers to reduce their electricity use during peak hours or under certain conditions by adjusting a Wi-Fi enabled thermostat ...

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Program Registration

How do I know if I am eligible to participate?How do I sign up?What thermostats are eligible?What types of cooling equipment are eligible for the program?Can I use my existing smart thermostat?

General Program Information

What is the El Paso Electric Energy Wise Savings Program?What do I get for participating?How am I helping the environment?What will you do with my data?Is my data secure?I received a message that my Sensi™ thermostat is frequently going offline or disconnecting. What should I do?Who do I contact if I have additional questions?How do I program my thermostat?
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