I received a message that my Sensi™ thermostat is frequently going offline or disconnecting. What should I do?

The Energy Wise Savings Program team detected a problem and sent you this message to help you reconnect your Sensi thermostat. Here are some steps to troubleshoot your connectivity and get back online.

If problems persist with Wi-Fi connectivity, contact Sensi support at 888-605-7131 to receive additional guidance and next steps.